The SAP Certified Associate – Positioning SAP Business Suite via SAP Customer Experience Solutions (C_BCSCX_2601) certification validates the knowledge and skills required to position SAP Customer Experience (CX) solutions as part of SAP Business Suite. It demonstrates that a candidate has the foundational understanding needed to identify customer business challenges, position SAP Customer Experience solutions using SAP’s AI-First, Suite-First strategy, communicate industry-specific value propositions, and align SAP CX capabilities with measurable business outcomes.
This certification is intended for SAP Presales Consultants, Solution Advisors, Sales Specialists, Customer Engagement Executives, Partner Consultants, Business Transformation Consultants, and SAP Customer Experience Professionals who are responsible for positioning SAP Customer Experience solutions. It focuses on SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, SAP Customer Data Platform, SAP Emarsys, SAP Business AI, and value-based customer conversations.
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SAP Business Suite Overview
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AI-First, Suite-First Strategy
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SAP Customer Experience Portfolio
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SAP Commerce Cloud
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SAP Sales Cloud
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SAP Service Cloud
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SAP Customer Data Cloud (CDC)
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SAP Customer Data Platform (CDP)
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SAP Emarsys
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End-to-End Lead-to-Cash Business Processes
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SAP Business AI for Customer Experience
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Industry-Specific Value Propositions
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Customer Value-Based Positioning
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Competitive Differentiation
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Competitive Differentiation
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Best Practices for Positioning SAP Customer Experience Solutions
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This certification prepares professionals to position SAP Customer Experience solutions by covering SAP Business Suite, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud, SAP Customer Data Platform, SAP Emarsys, SAP Business AI, customer value propositions, and best practices for driving customer engagement and digital experience transformation.
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